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Barry - 01446 439 328
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Submit Customer Satisfaction Survey
I wish to be entered into the BETS Customer Survey Incentive Prize Draw, for the chance to win £500 Cash. I confirm that I have read and agree to the
Terms and Conditions of entry
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Choose Your Branch:
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Cardiff
Llantrisant
Barry
Your Details
Title:
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First Name:
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Surname:
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Email address:
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Telephone:
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Invoice No.:
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Vehicle make:
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Alfa Romeo
Aston Martin
Audi
Austin
BMW
Bentley
Cadillac
Chevrolet
Chrysler
Citroen
Daewoo
Daihatsu
Daimler
Ferrari
Fiat
Ford
Honda
Hyundai
Isuzu
Jaguar
Jeep
Kia
Lada
Lamborghini
Lancia
Land Rover
Lexus
Lotus
MG
Maserati
Mazda
Mercedes-Benz
Mini
Mitsubishi
Nissan
Opel
Peugeot
Porsche
Proton
Renault
Rolls-Royce
Rover Rover
SEAT
Saab
Skoda
Smart Car
Subaru
Suzuki
TVR
Toyota
Triumph
Vauxhall
Volkswagen
Volvo
Vehicle model:
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Vehicle registration:
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Date work carried out:
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Format: 19 May 2012
Allow garage to contact me regarding this survey
Initial
How old is your vehicle?:
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1-3 years
4-6 years
7-10 years
11+ years
What work did the garage carry out?:
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Repair
Service
MOT
Is this the first time you have used this garage?:
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Yes
No
Adverts
Did you choose the garage because of an advertisement?:
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Yes
No
If yes - Where did you see this advert?:
The Work
Were the parts supplied as agreed beforehand?:
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Yes
No
N/A
Was the work completed within the agreed timescale?:
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Yes
No
Did the garage successfully complete the work?:
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Yes
No
Additional Work
Was additional work identified during the service or repair?:
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Yes
No
If yes, was your permission sought before additional work was carried out?:
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Yes
No
NA
Replacement Parts
Did you request to inspect the old replaced parts?:
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Yes
No
If yes, were the parts available for you to view?:
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Yes
No
NA
Did the garage explain the urgency of the additional work and any safety related aspects?:
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Yes
No
NA
Staff Assistance
Staff assistance:
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Clarity of the estimate or quotation (if requested):
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Explanation of work carried out to your vehicle:
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Explanation of any additional work/charges (if applicable):
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Explanation of technical jargon (if applicable):
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Clarity and detail of the invoice (if applicable):
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Satisfaction/Recommend
Did the final invoice reflect the initial agreement and any additional authorised work?:
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Yes
No
NA
Would you recommend this garage to friends or family?:
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Yes
No
Are you satisfied with the work carried out to your vehicle?:
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Yes
No
Complaints
Did you need to complain to the garage about the work?:
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Yes
No
If yes, was your complaint investigated swiftly?:
N/A
Yes
No
Did the garage deal with your complaint satisfactorily?:
N/A
Yes
No
Did the garage resolve your concerns?:
N/A
Yes
No
Overall opinion
Booking process:
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Quality of the service and/or repair:
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Level of information provided about the work and your bill:
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Level of customer service:
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Your comments:
